Smarty

Product

ERP4PSO / Knowledge Manager

The digital operating system for professional-service organisations

A digital operating system for CA firms, consultants, and professional-service organisations — projects, compliance workflows, tasks, checklists, documents, billing, time tracking, and institutional knowledge.

ERP4PSO / Knowledge Manager is a digital operating system for CA firms, consultants, and professional-service organisations. It covers the full operating cycle of a practice: client engagements, compliance workflows, task management, documentation, billing, and the knowledge that makes the firm valuable.

Built on our long-term work with professional-service organisations, it brings proven workflow patterns, controls, document structures, and dashboards — adapted to the way each firm actually works.

Combined with WhatsApp-led client journeys, firms can request documents, share updates, resolve queries, and manage compliance follow-ups on the interface clients already use.

Capabilities

Built for the operating rhythm of a practice

Projects & engagements

Manage every client engagement with clear scope, responsibilities, and progress tracking.

Compliance workflows

Statutory calendars, recurring compliance tasks, and controls so deadlines are never missed.

Tasks & checklists

Standardised checklists for audits, filings, and reviews — consistent quality across the team.

Documents

Organised client documents and working papers, requested and collected via WhatsApp where needed.

Billing & time tracking

Track effort, bill accurately, and understand engagement profitability.

Institutional knowledge

Capture the firm's know-how — templates, precedents, and procedures — so it outlives individual memory.

The outcome

Firms move from person-dependent, fragmented operations to an integrated, measurable practice — with lower risk, better client experience, and knowledge that compounds.

See ERP4PSO / Knowledge Manager in action

A short WhatsApp conversation is all it takes to get a walkthrough tailored to your business.