Smarty

Product

WhatsWork

From WhatsApp conversations to accountable work

Connects WhatsApp communication with projects, tasks, checklists, documents, approvals, deadlines, and status visibility — so instructions in chats become accountable work.

WhatsWork extends WhatsApp-led engagement into internal coordination and work execution. It connects WhatsApp communication with projects, tasks, checklists, documents, approvals, responsibilities, deadlines, and status visibility — so instructions received in chats can move into accountable work without being lost in conversations.

Together, WhatsForm and WhatsWork materially improve productivity: WhatsForm manages how an organisation engages customers, while WhatsWork ensures teams coordinate, execute, and close the work generated from those engagements.

This creates a continuous operating flow from conversation to action, documentation, review, and completion — using WhatsApp as the familiar end-user interface.

Capabilities

Coordination and execution, on the interface teams already use

Projects & tasks

Turn instructions from chats into tracked tasks with owners, deadlines, and project context.

Checklists

Standardised checklists ensure recurring work is executed completely and consistently.

Approvals

Route approvals through WhatsApp so decisions are fast, recorded, and auditable.

Documents

Attach and organise documents against the work they belong to, not buried in chat history.

Responsibilities & deadlines

Clear ownership and due dates on every item, with automated nudges when things slip.

Status visibility

Live status across teams and projects so management sees progress without chasing updates.

The outcome

WhatsWork ensures the work generated from customer engagement is coordinated, executed, and closed — creating a continuous flow from conversation to action, documentation, review, and completion.

See WhatsWork in action

A short WhatsApp conversation is all it takes to get a walkthrough tailored to your business.