Smarty

Services

From operational gaps to business-fit digital systems

Beyond our platforms, we identify operational gaps and build integrated solutions — CRM, customer engagement, coordination, workflow automation, documents, dashboards, AI, and WhatsApp-led execution.

  • Consulting-led: gaps first, software second
  • Built on proven Frappe & ERPNext foundations
  • AI-accelerated from analysis to rollout
  • Delivered within clearly agreed scope

Our approach

A consulting-led path to 100% digitalisation

  1. 1

    Identify operational gaps

    We study how work actually flows through your organisation — where it fragments, stalls, or depends on individual memory — and identify the gaps worth closing first.

  2. 2

    Design business-fit solutions

    Solutions are designed around your processes, not the other way round — combining ERP, CRM, workflow automation, AI, and WhatsApp-led user journeys.

  3. 3

    Build on proven foundations

    We start from reusable industry foundations on Frappe and ERPNext — proven workflow patterns, controls, automation logic, document structures, and dashboards.

  4. 4

    Deliver within agreed scope

    With AI accelerating analysis, design, development, testing, and implementation, we deliver within a clearly agreed project scope and timelines.

From gap to working system

DiscoveryProcess mapSolution designBuild & configurePilotRolloutSupport

Capabilities

What we build and run

Everything is built on Frappe and ERPNext — free and open-source technologies that provide the flexibility, ownership, and scalability businesses need for long-term digital transformation.

ERP implementation

ERPNext implementation across sales, purchases, inventory, projects, HR, and accounts — configured to fit your operations.

CRM & customer engagement

Lead capture, qualification, journeys, and follow-up discipline — from first enquiry through post-sales engagement.

Workflow automation

Approvals, checklists, reminders, escalations, and document flows that remove manual coordination.

WhatsApp-led execution

WhatsApp as the end-user interface for communication, data collection, approvals, and work execution — via WhatsForm and WhatsWork.

Custom Frappe applications

Highly customised business applications, portals, workflows, and integrations built on the Frappe framework.

AI in operations

AI assistance embedded in customer conversations, classification, drafting, and internal decision support.

Dashboards & measurability

Management dashboards that make operations measurable — status, throughput, and accountability at a glance.

Hosting & support

Implementation, hosting, support, and custom development as professional services on open-source foundations you own.

Not sure where to start?

Share your biggest operational headache — we'll tell you honestly whether and how digitalisation can fix it.