WhatsApp solutionWhatsForm
Shared Team Inbox and Customer Service
One business WhatsApp number, fully coordinated
Assign conversations, retain full history, and coordinate service responses from a single shared WhatsApp inbox — so no customer depends on one employee's phone.
When a business WhatsApp number lives on one phone, customer service becomes dependent on whoever happens to be holding it. The Shared Team Inbox turns that single number into a coordinated workspace — every conversation assigned, tracked, and visible to the right people.
Agents pick up exactly where a colleague left off, with full conversation history and customer context in view. Managers see load, response times, and unresolved threads at a glance — instead of chasing updates conversation by conversation.
Capabilities
A WhatsApp number the whole team can run
Conversation assignment
Route each conversation to the right agent or team, with clear ownership and handoffs.
Full context on every chat
Complete history, customer details, and prior interactions visible before anyone replies.
Workload visibility
Managers see open conversations, response times, and bottlenecks without asking.
No single point of failure
Service continues uninterrupted when an agent is away, busy, or leaves the team.
Who it's for
Built for teams like yours
- Sales desks
- Support centres
- Professional firms
- Multi-agent service businesses
The outcome
Customers get consistent, informed responses regardless of who's online, and management gets a measurable view of service quality instead of a black box on someone's phone.
Explore more
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AI Assisted Support and Work Coordination
Conversations that turn into accountable work
See Shared Team Inbox and Customer Service in action
A short WhatsApp conversation is all it takes to get a walkthrough tailored to your business.