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Public Utilities and Non Profits
Service requests and grievances, tracked to resolution
Handle service requests, grievances, and public information for utilities, NGOs, and citizen-service desks — on WhatsApp.
A citizen reporting a service fault or a beneficiary raising a grievance usually has no way to know whether anyone received it, let alone whether it's being acted on. Public Utilities and Non Profits on WhatsForm gives every service request and grievance a tracked record — logged, assigned, and followed through to resolution instead of disappearing into a complaints register nobody revisits.
Public information — outage notices, programme updates, eligibility criteria — reaches people on a channel they already use daily, without requiring a visit to an office or a search through a website that assumes reliable internet and the patience to navigate it.
Capabilities
Requests and grievances that get tracked, not lost
Service request logging
Faults and requests captured with a reference, assigned, and tracked to closure.
Grievance tracking
Every grievance gets an owner and a visible status, not a silent complaints register.
Public information delivery
Outage notices, updates, and eligibility information shared where people already are.
Field and desk coordination
Requests route to the right team without a citizen having to call multiple departments.
Who it's for
Built for teams like yours
- Utilities
- NGOs
- Citizen-service desks
The outcome
Citizens and beneficiaries get visibility into whether their request was received and acted on, and the organisation gets an accountable record instead of a backlog nobody can see.
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See Public Utilities and Non Profits in action
A short WhatsApp conversation is all it takes to get a walkthrough tailored to your business.